How long does delivery take?

Preparation normally takes 1–2 business days after payment authorization, followed by an estimated 4–6 business days in carrier transit.

Can I return an unused item?

Yes. A request for a new, unused item may be started within 30 days after delivery. Defective and non-defective items are both covered by the eligibility rules in the Refund Policy.

Are exchanges offered?

Yes. Exchanges are accepted after review and are subject to available inventory.

How do I return an approved item?

Use the free prepaid return label included in the parcel. If it is missing, contact support before mailing the item. There is no restocking fee.

When is a refund issued?

An approved refund is initiated to the original payment method within 10 days after the eligible return is processed. The financial institution may take additional time to post it.

What currency is used?

Store prices and checkout are shown in CAD. The payment methods available for a particular order are displayed at checkout.

How can I get help?

Use Contact Us for product, order, delivery, return, payment, or privacy questions.